.kaveh-ticket-dashboard{width:100%;margin:20px auto;padding:20px;border-radius:8px}.kaveh-ticket-dashboard h3{text-align:center;color:#333;margin-bottom:20px}.ticket-dashboard-stats{margin-bottom:30px;padding:20px;background-color:#f8f9fa;border-radius:8px;border:1px solid #e9ecef}.stats-overview{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:15px;margin-bottom:25px}.stat-card{background-color:#fff;padding:20px;border-radius:8px;text-align:center;box-shadow:0 2px 4px rgb(0 0 0 / .1);border-left:4px solid #007bff;transition:transform 0.2s ease}.stat-card:hover{transform:translateY(-2px);box-shadow:0 4px 8px rgb(0 0 0 / .15)}.stat-card.total-tickets{border-left-color:#007bff}.stat-card.open-tickets{border-left-color:#28a745}.stat-card.replied-tickets{border-left-color:#ffc107}.stat-card.closed-tickets{border-left-color:#6c757d}.stat-number{font-size:2.5em;font-weight:700;color:#333;margin-bottom:5px}.stat-label{font-size:.9em;color:#666;text-transform:uppercase;letter-spacing:.5px}.priority-breakdown{background-color:#fff;padding:20px;border-radius:8px;box-shadow:0 2px 4px rgb(0 0 0 / .1)}.priority-breakdown h4{margin:0 0 15px 0;color:#333;font-size:1.1em}.priority-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}.priority-item{display:flex;justify-content:space-between;align-items:center;padding:10px 15px;border-radius:5px;background-color:#f8f9fa;border-left:3px solid #ddd}.priority-item.urgent{border-left-color:#dc3545;background-color:#f8d7da}.priority-item.high{border-left-color:#fd7e14;background-color:#ffeaa7}.priority-item.medium{border-left-color:#007bff;background-color:#d1ecf1}.priority-item.low{border-left-color:#17a2b8;background-color:#d4edda}.priority-label{font-weight:500;color:#333}.priority-count{font-weight:700;font-size:1.1em;color:#333}.ticket-filters{display:flex;flex-wrap:wrap;gap:15px;align-items:end;margin-bottom:25px;padding:20px;background-color:#f8f9fa;border-radius:8px;border:1px solid #e9ecef}.filter-group{display:flex;flex-direction:column;min-width:150px}.filter-group label{font-weight:500;color:#333;margin-bottom:5px;font-size:.9em}.ticket-filter{padding:8px 12px;border:1px solid #ced4da;border-radius:4px;background-color:#fff;font-size:.9em;transition:border-color 0.2s ease}.ticket-filter:focus{outline:none;border-color:#007bff;box-shadow:0 0 0 2px rgb(0 123 255 / .25)}#clear-filters{padding:8px 16px;background-color:#6c757d;color:#fff;border:none;border-radius:4px;cursor:pointer;font-size:.9em;transition:background-color 0.2s ease}#clear-filters:hover{background-color:#5a6268}@media (max-width:768px){.stats-overview{grid-template-columns:repeat(2,1fr)}.priority-stats{grid-template-columns:1fr}.ticket-filters{flex-direction:column;align-items:stretch}.filter-group{min-width:auto}}@media (max-width:480px){.stats-overview{grid-template-columns:1fr}}.no-filtered-tickets{text-align:center;color:#666;font-style:italic;padding:20px;background-color:#f8f9fa;border-radius:5px;margin:10px 0}.ticket-list{margin-top:20px}.ticket-item{border:1px solid #eee;margin-bottom:10px;border-radius:5px;overflow:hidden}.ticket-header{background-color:#f9f9f9;padding:15px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #eee}.ticket-header:hover{background-color:#f0f0f0}.ticket-title{font-weight:700;flex-grow:1;color:#0073aa}.ticket-status,.ticket-priority,.ticket-department,.ticket-date{font-size:.9em;padding:3px 8px;border-radius:3px;margin-left:10px;color:#fff}.ticket-department,.ticket-date{color:#000}.status-open{background-color:#28a745}.status-replied{background-color:#ffc107;color:#333}.status-closed{background-color:#6c757d}.priority-low{background-color:#17a2b8}.priority-normal{background-color:#007bff}.priority-high{background-color:#fd7e14}.priority-urgent{background-color:#dc3545}.ticket-content{padding:15px;background-color:#fff;border-top:1px solid #eee}.ticket-messages{border:1px solid #ddd;padding:10px;max-height:300px;overflow-y:auto;margin-bottom:15px;background-color:#fdfdfd}.ticket-message{background-color:#e9ecef;padding:10px;border-radius:5px;margin-bottom:10px;word-wrap:break-word}.ticket-message.original-ticket{background-color:#d1ecf1;border-left:5px solid #007bff}.ticket-message .message-author{font-weight:700;color:#0056b3}.ticket-message .message-date{font-size:.8em;color:#666;margin-bottom:5px}.ticket-reply-form{display:flex;flex-direction:column}.ticket-reply-form textarea{width:100%;padding:10px;margin-bottom:10px;border:1px solid #ccc;border-radius:4px;box-sizing:border-box}.ticket-reply-form button{padding:10px 15px;background-color:#007bff;color:#fff;border:none;border-radius:4px;cursor:pointer;font-size:1em;margin-top:5px}.ticket-reply-form button:hover{background-color:#0056b3}.ticket-reply-form .kaveh-close-ticket{background-color:#dc3545;margin-left:10px}.ticket-reply-form .kaveh-close-ticket:hover{background-color:#c82333}.kaveh-ticket-submission-form{width:100%;margin:20px auto;padding:20px;border-radius:8px}.kaveh-ticket-submission-form h3{text-align:center;color:#333;margin-bottom:20px}.kaveh-ticket-submission-form form p{margin-bottom:15px}.kaveh-ticket-submission-form label{display:block;margin-bottom:5px;font-weight:700;color:#555}.kaveh-ticket-submission-form input[type="text"],.kaveh-ticket-submission-form select,.kaveh-ticket-submission-form textarea{width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;box-sizing:border-box}.kaveh-ticket-submission-form textarea{resize:vertical}.kaveh-ticket-submission-form input[type="submit"]{background-color:#28a745;color:#fff;padding:12px 20px;border:none;border-radius:4px;cursor:pointer;font-size:1.1em;width:auto;display:block;margin:0 auto}.kaveh-ticket-submission-form input[type="submit"]:hover{background-color:#218838}#kaveh-ticket-message{margin-top:15px;padding:10px;border-radius:4px;text-align:center}#kaveh-ticket-message.success{background-color:#d4edda;color:#155724;border:1px solid #c3e6cb}#kaveh-ticket-message.error{background-color:#f8d7da;color:#721c24;border:1px solid #f5c6cb}